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Terms and Conditions

As with all terms and conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your online shopping experience and make it as easy and secure as possible.

The terms and conditions apply to the use of the www.pipandhenry.com Website. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you have any queries relating to our terms and conditions, please contact us before placing an order.

General Information

The terms do not affect your statutory rights.

Your contract for purchases made through www.pipandhenry.com is with Pip and Henry Pvt. Ltd. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.pipandhenry.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. While we endeavour to keep the Website up to date on a daily basis, sometimes an item may show as In Stock when it has already sold out.

All prices listed on www.pipandhenry.com are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax. A delivery charge will be added to your order value where appropriate. Please see our Delivery Charges.

No contract for the sale of any product will exist between you and www.pipandhenry.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost including Postage and Packaging.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Delivery

All dates quoted for delivery are estimated dates only and may be subject to change and we accept no liability for any loss or damage (whether direct or indirect) for delivery at any date other than the estimated time for delivery. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Please note we cannot accept responsibility for lost or stolen packages that are reported as delivered by our postage provider.

Payment

www.pipandhenry.com accept all major credit/debit cards for payment via Stripe.

Discounts

We offer £10 off Pip and Henry shoes if you return a pair for recycling. This is available for one pair of shoes only and, if applied in an order for multiple shoes, the discount is added to the cheapest pair in the shopping cart.

Returns

You may return most items sold by www.pipandhenry.com within 7 days from the date of receipt for a full refund, provided you fully abide by the Returns Policy. For more information, please refer to our Returns Policy.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our Website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your debit or credit card.

In the unlikely event that you receive goods which were not what you ordered or which are faulty, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any faulty goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem by email to the email address stated in the confirmation email within 7 working days of delivery of the goods plus return the goods to us, unless we inform you that a return is not necessary. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the Site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on www.pipandhenry.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from www.pipandhenry.com.

We have taken every measure to prevent Internet fraud and to ensure any data collected from you is stored as securely and safely as possible. If your credit/debit card, however, is used fraudulently as a direct result of being used to buy from our Website, then we will not assume liability for any of your loss.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

• Any loss of goodwill or reputation; or

• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Indemnity

IMPORTANT: YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.

These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.