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Shipping

We offer free shipping on all our products which are sent using Royal Mail delivery, please expect your items to arrive 2-3 working days after order.

We currently are not shipping orders to countries outside the UK but, if you are from outside the UK and would like to purchase Pip & Henry shoes please sign up to our newsletter and you’ll be informed as soon as we expand our shipping overseas.

Payments and Returns

Which Payment Methods do you accept?

www.pipandhenry.com accept all major credit/debit cards for payment via Stripe.

Please contact us at info@pipandhenry.com if you are having any issues processing your payment.

What is your returns policy?

As an independent boutique brand, we sincerely hope you find our products to be of the highest quality and that they arrive safely in a timely manner exactly as you expect them to. However, we understand that sometimes we change our minds or need a different size, and if you do you have the option to return your product in exchange for a full refund.

If you wish to return an item please notify us by clicking here within 7 days of receiving your package including your order number and the reason for your return. We will then contact you with the next steps. 

Returned items must be in perfect condition, with proof of purchase, in original packaging with all labels and components intact. Perfect condition means that the item is unworn, unused and free from any marks. 

Refunds will be credited to the original account that was used for purchase.

If you have any questions for us not outlined here please send us a message at info@pipandhenry.com and we will get back to you asap (usually within 24 hours).