We offer Royal Mail delivery at a fee of £2.50 for all items sold within the UK, please expect your items to arrive 3-5 working days after your order. We offer FREE shipping to orders over £100.00.
For orders outside the UK, our shipping fee is £10, customers are responsible for any additional customs charges that may be incurred as part of an international order. We aim to ship orders within 2 working days however, please be aware that delivery times may vary depending on location.
Payments and Returns
Which Payment Methods do you accept?
www.pipandhenry.com accept all major credit/debit cards for payment via Stripe.
Please contact us at firstname.lastname@example.org if you are having any issues processing your payment.
What is your returns policy?
As an independent boutique brand, we sincerely hope you find our products to be of the highest quality and that they arrive safely in a timely manner exactly as you expect them to. However, we understand that sometimes we change our minds or need a different size, and if you do you have the option to return your product in exchange for a full refund.
If you wish to return an item please notify us by clicking here within 7 days of receiving your package including your order number and the reason for your return. We will then contact you with the next steps.
Returned items must be in perfect condition, with proof of purchase, in original packaging with all labels and components intact. Perfect condition means that the item is unworn, unused and free from any marks.
Refunds will be credited to the original account that was used for purchase.
If you have any questions for us not outlined here please send us a message at email@example.com and we will get back to you asap (usually within 24 hours).
Complete the form below to return your Pip & Henry Shoes
Please ensure you complete all of the fields correctly or we may not be able to process your return.